1. Who We Are

FreezeNChill Ltd provides mobile refrigeration and freezer trailer hire across South Wales.

For privacy-related questions, you can contact us using:

Email: hire.freezenchill@gmail.com
Phone: 07702 753595

2. Information We Collect

When you contact us or request a quote, we may collect information such as:

• Full name
• Email address
• Telephone number
• Delivery address or postcode
• Hire dates
• Trailer/service required
• Event or business details
• Information included in your enquiry

We may also collect technical information when you use our website, such as browser type, device information, IP address and website usage information.

3. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Provide quotations
• Check trailer availability
• Arrange bookings
• Arrange delivery and collection
• Communicate about your hire
• Provide customer support
• Improve our website and services
• Maintain business and financial records
• Meet legal or regulatory requirements

4. Legal Basis for Processing

Where applicable under UK data protection law, we process personal information where there is a lawful basis to do so, including:

• To take steps at your request before entering into a contract
• To perform a contract with you
• To comply with legal obligations
• Where necessary for our legitimate business interests
• Where you have provided consent

5. Website Contact Forms

If you submit an enquiry through our website, the information you provide may be used to respond to your request and provide information about our refrigeration hire services.

Please do not submit sensitive personal information through general enquiry forms unless specifically requested.

6. Cookies

Our website may use cookies and similar technologies to:

• Make the website function correctly
• Understand how visitors use the website
• Improve website performance
• Remember certain preferences
• Support analytics or marketing activities where applicable

Where required, visitors will be given appropriate choices regarding non-essential cookies.

7. Google Reviews & Third-Party Services

Our website may display or link to third-party services such as Google Reviews, Google Maps, social media platforms, analytics services or other external websites.

Those services may process information according to their own privacy policies.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet contractual, accounting, legal or regulatory requirements.

Retention periods may vary depending on the type of information.

10. Sharing Your Information

We may share personal information where necessary with trusted service providers who help us operate our business or website.

We may also disclose information where required by law or where necessary to protect our legal rights.

We do not sell personal information to third parties.

11. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information
• Request restriction of processing
• Object to certain processing
• Request transfer of certain information
• Withdraw consent where processing is based on consent

12. Marketing Communications

If we send marketing communications, we will do so in accordance with applicable data protection and electronic marketing laws.

You can request to stop receiving marketing communications at any time.

13. Third-Party Links

Our website may contain links to external websites.

FreezeNChill Ltd is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before submitting personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on this page with the relevant update date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

FreezeNChill Ltd